Welcome to the first and the biggest 100% handmade in Sicily online store!
Duty-free shop for orders up to $ 799 (U.S. citizens)
Duty-free shop for orders up to $ 799 (U.S. citizens)

SHIPPING POLICY

Thank you for visiting and shopping at Sicilylover.com.

We only work with trustworthy and reliable delivery service companies such as UPS and DHL. They can easy manage international express deliveries from Sicily to Europe, USA, Canada, and to the rest of the world.

We will take care of the logistics including the shipment of and customs clearance (outward and inward operations).

Your wonderful package of traditional products from Sicily will be shipped directly to your home!

PROCESSING TIME

All of our items are handmade and created especially for you by the best local artisans who craft unique pieces following the ancient Sicilian traditions.

Since everything is handcrafted, our production involves variable processing times. We invite you to look at the estimated production time indicated in the description of each product.

If we are experiencing a high volume of orders, your item creation may be delayed by a few days. If there will be a significant delay, we will contact you via email.

If your order includes several items, the estimated production time considered is longest production time among the items you have chosen.

ESTIMATED DELIVERY TIMES

Our shipments are very fast.

Once the items you have chosen have been made and have reached our warehouse, your order will be processed within 24 hours and then your package will be ready for the shipping.

– Express delivery (for the U.S., Canada, and other Non-European Countries)

This is a shipment by air freight. It takes 3-4 business days.

Time refers to shipping delivery.

We will take care of the logistics including the shipment of and customs clearance.

We are not responsible for delays caused by the customs department in your country.

– Standard delivery (for the European Countries only)

This is a shipment by ground freight. It takes 4-5 business days.

Time refers to shipping delivery.

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

Orders are not shipped or delivered on weekends or holidays.

MISSING OR LOST PACKAGE

All our packages have tracking numbers. If you think your package is lost or delayed, please check the courier company tracking to see its current status.

There may be occasions where a package may be delayed in reaching its destination.

If you have not received your order after 7 business days and the courier company is unable to locate your missing package, please contact us at info@sicilylover.com.

If your package is lost, we will ship you a replacement order free of charge (including shipping costs) or give you a full refund including shipping costs.

WRONG OR INCOMPLETE ADDRESS

If your package is returned to us due to an incorrect or incomplete address, the customer is responsible for paying all shipping fees to re-ship your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

DAMAGED ITEMS

We are not liable for any products damaged during shipping however we will gladly replace it free of charge (including shipping) or provide you with a full refund including your shipping costs.

Please make sure your package is received in good condition.

If you received your order damaged, please accept your package (this is the only way to start a claim) and contact us at info@sicilylover.com within 2 calendar days from the date you received it. Please provide your order number and attach some clear pictures of the outer compromised packaging, all shipping labels visible, and the damaged item(s) received. This may help to determine the package was improperly handled and damaged in transit.

Once approved, you will receive a confirmation email with instructions on how to proceed with a refund.

Pay attention: please save the outer compromised packaging. An courier inspector will check it in the next future.

RETURN & REFUND POLICY

For further information regarding returns and refunds, please refer to our Return & Refund Policy.

SHIPPING RATES

Our system automatically calculates the shipping costs. Rates depend on the country of destination, weight of the item(s), and dimensions of the item(s).

Shipping charges for your order will be calculated and displayed at checkout.

Shipping rates decrease considerably with higher quantity orders, so essentially, the more you order, the less you pay proportionally for shipping.

CUSTOM DUTIES AND ADVANTAGES FOR CUSTOMERS

We aim to be transparent and don’t want to surprise you with any hidden costs.

International tax policies are different in each State but we want to make things easier for you.

The taxes may depend on the destination address.

In some countries like the U.S. we can offer you the benefit of having duty-free items therefore we display prices without custom duty and taxes.

ORDERING FROM THE UNITED STATES

NO VAT: You have the advantage of not paying the Italian VAT (Value Added Tax).

This means you don’t pay the 22% Italian Sales Tax of the selling price applied in Italy and the EU.

DUTY-FREE: Shipments with a total value of less than $799 USD are not subject to custom duty and tax.

This means that orders shipped with a value of $799 USD or less enter the U.S. Duty-free and have a simplified American import customs procedure. This amount includes shipping costs and is referred to based on the current US Dollar – Euro rate.

This rule applies to shipments made by a private individual in the United States applicable to only 1 order per day.

If the total value of your order is $800 USD or more, your shipment may be subject to custom duty and import taxes.

Customs duty is a tax imposed on goods when transported across international borders. These taxes are collected by the Customs Agency. The custom duty and import taxes on a shipment will be charged to you. In order to receive the package, you will be required to pay these additional taxes. They may be paid by credit card directly to the courier.

TIPS: If your order is over $799 USD you may still benefit from the Duty-free advantage and save money: we suggest that you divide your order into smaller amounts on different days and limit each order to less than $799 USD.

ORDERING FROM CANADA

NO VAT: You are exempt from paying the Italian VAT (Value Added Tax).

This exemption allows you to save the Italian sales tax. This means you don’t pay the 22% Italian Sales Tax of the selling price applied in Italy and the EU.

DUTY-ADVANTAGES: we are registered exporters in the REX system to give you relief from the majority of customs duties.

The Comprehensive Economic and Trade Agreement (CETA) is a free trade agreement between the European Union and Canada that aims to boost trade and support growth and jobs. It removes about 98% of duties on imports of goods whose origin is the European Union, simplifying and making imports and exports less costly.

CETA applies to duties, but not taxes. Therefore, any applicable GST/HST/PST for imports into Canada will be assessed accordingly (approximately 10% – 15%).

We are not responsible for the payment of Customs duties and taxes. They may be paid by credit card directly to the courier.

ORDERING FROM OTHER NON-EUROPEAN COUNTRIES

NO VAT: You are exempt from paying the Italian VAT (Value Added Tax).

This exemption allows you to save the Italian sales tax. This means you don’t pay the 22% Italian Sales Tax of the selling price applied in Italy and the EU.

DUTY AND TAXES: your shipment may be subject to a custom duty and import tax.

Customs duty is a tax imposed on goods when transported across international borders. These taxes are collected by the Customs Agency. The custom duty and import taxes on a shipment will be charged to you. In order to receive the package, you will be required to pay these additional taxes.

We are not responsible for the payment of Customs duties and taxes. They may be paid by credit card directly to the courier.

ORDERING FROM THE EUROPEAN UNION

DUTY AND TAXES: shipments are not subject to custom duty.

European Union is a customs-free zone, meaning that there are no customs charges.

VAT: Value Added Tax (VAT) is a general tax applied to all sales of goods and services in the EU.

The standard Italian VAT rate is 22%.

At checkout page, VAT will be added to the total order amount.

If you are a company and you have a valid EU VAT registration number, please contact us to deduct the VAT on your own business purchases.

CONTACT US

If you have any questions about our website or shipping policy, including any complaints, please contact us by e-mail at info@sicilylover.com.

ENJOY YOUR SHOPPING!

  • TRADITIONAL SICILIAN JEWELRY

    TRADITIONAL SICILIAN JEWELRY
  • SICILIAN CLOTHING & ACCESSORIES

    SICILIAN CLOTHING & ACCESSORIES
  • HAND PAINTED T-SHIRTS

    HAND PAINTED T-SHIRTS
  • CROCHET CLOTHING & ACCESSORIES

    CROCHET CLOTHING & ACCESSORIES
  • BOBBIN LACE CREATIONS

    BOBBIN LACE CREATIONS
  • SICILIAN POTTERY

    SICILIAN POTTERY
  • SICILIAN CART STYLE DECORATED ARTWORK

    SICILIAN CART STYLE DECORATED ARTWORK
  • WOVEN WOOD BASKETS & OTHER CREATIONS

    WOVEN WOOD BASKETS & OTHER CREATIONS
  • TRADITIONAL SICILIAN PAINTINGS

    TRADITIONAL SICILIAN PAINTINGS

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